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Frequently asked Questions

At Custprint, we believe in answering all your questions ranging from our manufacturing process to order related queries. We also believe that we are equipped to answer any questions that you may have. To answer any questions, you may have about your order, Custprint or the Create it tool, click on the sections below.

Product & Pricing

What you can customize, printing methods, payment options and more!.

Create it

Create it Tool, Artwork, Fonts, Clipart, copyrights and more!.

Delivery, Returns and replacements

Delivery, my orders, returning order , replacements, samples and more!

Product & Pricing

Frequently Asked Questions

Which Payment methods can I use?

    Custprint has multiple payment options available at your disposal. You can pay your order through a credit or debit card, netbanking
    You can get in touch with us via email for paying through purchase orders.
    Custprint does not support COD (Cash-On-Delivery) as we prepare personalized garments that are made just for you. Once manufactured, the products have null value for us.

How is my price determined?

    Whether you're curious about the cost of your order or the price difference between different designs or products, we're always here to provide a quick, accurate price quote with no obligation to buy. Your all-inclusive Custprint price is primarily determined by three things:
    • 1. The product you select.
    • 2. The Size of your print
    • 3. The total quantity of items in your order.
    Other factors such as personalization (adding personalized names and/or numbers to your items) or special requests also affect the cost.
    Savings tip: The easiest way to reduce the cost per item is to increase the quantity of your order. Consider ordering a few extras to maximize your savings.

Can I get a sample before I order?

    At Custprint, you can order 1 to 500 pcs. We take care of everything else. If your quantity exceeds 150 pcs, we recommend that you contact us and we will get you a custom quote.

How do I order my design with different products, colors, or styles?

    Once you have customized your product and added it to the cart, you can save your design and load it on another product. Click the “Save design” option in Create it to save your design on Custprint to use it anytime later.
    NOTE: We require you to create an account in order to be able to save your design.

Can I pay with a cheque or purchase order?

    Custprint can handle bulk production of 500 pcs or more against a cheque or a purchase order in certain cases. For more information, please contact us with your development.

What if I have a problem with my order?

    Custprint has an extremely effective Return and Replacement policy when it comes to your order. If you feel that your order has any problems, you can head over to My Account-Orders and file for a replacement for the order that you have received. Returns and Replacements are handled at Custprint by our senior management that consider each case to decide how each ticket will be handled.
    If your query is related to a damaged product, payments, delivery and other services please contact us and raise a ticket.

Can I order multiple shirt colors?

    Yes! You will need to add them separately to the carts. You can always Save your design and retrieve it on a different color shirt.

Can I get everything I need in one order?

    Once you have customized one t shirt, you can add more products to your cart and head over to our checkout. It is ideal to use the Save Design feature to add multiple products and then proceed for checkout.

Best practices for uploading clean images

    DPI stands for "dots per inch" and is the standard measure of printer resolution for digital imagery. Specifically, DPI refers to the number of dots of ink or toner that will appear within one square inch of the image when it's printed.
    Custprint requires that you submit an image with a minimum 200 dpi for us to ensure quality when we print your tshirt. If your image submitted does not meet our quality standards, we will get in touch with you.

How many minimum items do I have to order?

    At Custprint we manufacture everything you order. Thus the limit of your order is endless. One to infinity. We have it all In-House!
    If your order is between 1 and 150 pieces you can directly order on the website. For orders above 150 pieces you can contact us and we will get you a quote

Minimum order

    Custprint supports a variable order quantity from 1 piece to up to 150 pcs. Thus there is no minimum order limit at Custprint. Order 1 or 150 pcs with us and we will take care of the rest. For orders above 150 pcs, Custprint can’t provide you that well of a quotation thus we can give you a better quote once you get in touch with us.

Using purchase orders

    For purchasing through purchase orders through our website, please get in touch with us.

International Delivery

    Custprint does support delivery of consignments internationally at a nominal charge. For more information please get in touch with us.